Happy Hibiscus cancellation policy

Short stay rentals with 5 day cancellation

Guests can cancel up to 5 days before check-in and get a refund of the nightly rate and the cleaning fee, but not the service fee.

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Example
5 days prior

For a full refund of the nightly rate, the guest must cancel at least 5 full days before the listing's local check-in time (shown in the confirmation email). The service fee will not be refunded unless the guest cancels within the free cancellation period for their reservation.

Check in

If the guest cancels less than 5 days in advance, the first night is non-refundable but 50% of the nightly rate for remaining nights will be refunded.

Check out

If the guest arrives and decides to leave early, 50% of the nightly rate for the nights not spent 24 hours after the cancellation occurs are refunded.




Long Term

Automatically applied to reservations of 28 nights or more 

Guests can cancel before check-in (4:00 PM in the destination’s local time if not specified) and get a full refund, minus the service fee and first 30 days unless any of those nights can be rebooked then those nights will be refunded.

 

Example
Check in

If the guest books a long term reservation and decides to cancel the reservation before the start date, the first 30 days of the reservation is not refunded to the guest unless any of those nights can be rebooked then those nights will be refunded.

Check out

If the guest books a reservation and decides to cancel the reservation during their stay, the guest must contact the office in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining portion of the original reservation is less than 30 days unless any of those nights can be rebooked then those nights will be refunded.

Frequently asked questions
Do guests get a refund of the cleaning fee?
The cleaning fee is refunded if the guest cancels before check-in.

Can guests get a refund if the listing isn’t what was expected?
We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, or unsafe.

Can guests get a full refund if the host can’t or won’t fix an issue?
Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.

How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method.